One job, named. Then four phases.
Every engagement starts the same way and runs the same course, so you know before it begins what you will have at each step, and what the record will show.
Not ready to name a job? Start with a free 30-minute AI health check
How it starts
Four things, in writing.
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Step 1
One job, named
Not “automate the back office”. “Package a case to this lender’s current requirements.” If you can name the job, that is the conversation.
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Step 2
The six records in the statement of work
What triggered each action, what it read, what it produced, who confirmed it, what they changed, and what it refused to do. Written in before anything is built.
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Step 3
Four to six weeks to a working agent
On real cases, with a person confirming every output.
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Step 4
A review at ninety days
Against the number agreed at the start. If it did not move, we say so and you stop paying.
The phases
Four phases, in order.
Every build runs through the same four phases. The six fields of the record are written into the statement of work before anything is built, so the record is a deliverable, not a feature somebody might add later.
- 01 Weeks 1 to 2
Discover
Workflows mapped, controls designed, payback ranked. Audit included.
- 02 Weeks 3 to 6
Pilot
First agent live on real work, with a person in the loop.
- 03 Weeks 7 to 12
Scale
The rest of your stack ships in sequence; the team is shown how it works.
- 04 Ongoing
Managed
Monitored, retrained and reported monthly.
How it is charged
The shape of the price, offer by offer.
A fixed fee to build, then a flat monthly to run. Never per task, per minute or per row: a price that climbs with your volume charges you for the thing working. The numbers come in a written quote after Discover, the first two weeks.
| Offer | Kind | How it is charged |
|---|---|---|
| Enquiry handling | Core offer | Flat monthly per scope. Never per minute, per call or per conversation: usage pricing makes your busiest month your most expensive one and makes the quote impossible to compare against a wage. |
| Document chasing | Core offer | Flat monthly per scope, banded by case volume rather than metered by message. |
| First-draft writing | Core offer | Flat monthly per scope. Never per document, which prices your busiest month highest. |
| Pack and case assembly | Core offer | Flat monthly per scope, per recipient specification maintained. |
| Knowledge that cites itself | Core offer | Flat monthly per scope, banded by corpus size. |
| The audit layer | In every offer | Included in every other offer, and specified in the statement of work rather than an annex. Sold separately only where somebody else built the agents. |
| Compliance evidence work | Specialist | Fixed fee for the first pass across a declaration set, then flat monthly to keep watching. Never per document: the point is to look at all of them. |
| Data pipelines | Specialist | Fixed fee to build, flat monthly to run and watch. Never per row or per record. |
| Recruitment data | Specialist | Fixed fee per market study. Not a subscription to a number that has not changed. |
| Cleanup and security | Specialist | Fixed fee for the audit. The fix is quoted separately and only after you have seen the list: bundling them makes the list longer. |
| AI search visibility | Specialist | Fixed fee for the first pass, then flat monthly for the re-check clock. Never per page. |
| Outbound a human edits | Specialist | Flat monthly per seat of human review, not per email sent. Pricing per send is what produces volume nobody read. |
Before any of it
Check it is worth building.
Below roughly £200 a month of saving, the cost of choosing, onboarding and supervising a tool eats the saving: the £200 floor. Three free tools that can tell you not to buy, from us or anyone.
- Decision tool Should you automate this? Six questions that settle it. One of eight verdicts, with the reasons that produced it. Five of the eight are some form of no. Open the tool
- Calculator Will this tool pay for itself? The subscription is not the cost. The adoption cost before any subscription, the floor it has to clear, and often the answer “do not buy this”. Open the tool
- Calculator What is your unanswered phone actually costing you? A monthly and annual figure for recoverable revenue, compared against a quote you enter. Open the tool
Questions
What people ask about it.
Is there a small, free first step?
Yes: a free 30-minute AI health check by phone or video. We look at where your team’s hours go, name the one or two jobs worth trying first and the ones to leave alone, and send a short note afterwards. For a team, there is also a half-day session at your workplace in Edinburgh.
Is there funding for AI projects in Scotland?
Mostly as free courses, expert time and advice: The Data Lab’s fully funded courses and expert support, Business Gateway’s advice and webinars, and Interface’s innovation vouchers with universities. Our guide lists what is open, who runs it and what it asks of you, checked against each scheme’s own page.
How does it start?
With one job, named: “package a case to this lender’s current requirements”, not “automate the back office”. The six audit records are written into the statement of work before anything is built.
How long until something works?
Four to six weeks to a working agent on real cases, with a person confirming every output. The build plan runs Discover in weeks 1 to 2, Pilot in 3 to 6, the rest of the stack in 7 to 12, then managed monthly.
What if it doesn’t work?
A review at ninety days against the number agreed at the start. If it did not move, we say so and you stop paying.
What does an agent leave behind?
Six records for every action: what triggered it, what it read, what it produced, who confirmed it, what they changed, and what it refused to do. They can be exported. The record page shows a worked example, labelled as an illustration, that downloads as a CSV.
How is it charged?
A fixed fee to build, then a flat monthly to run. Never per task, per minute, per call, per document or per row. A price that climbs with your volume charges you for the thing working, and it can’t be compared with a salary. Each offer page says exactly how that offer is charged.
How much does it cost?
We publish how each offer is charged, not a price list yet. The quote for your job comes in writing after Discover, the first two weeks, with the six records in it. We would rather give you no number than one that is not written down.
One job, named. Tell us which.
A sentence is plenty: the job you would hand over first. Nothing you type is stored on this site.